Check the basics
Review your business details, invoice number and date. Make sure the invoice is going to the right person or payment contact.
Match the time
Compare service dates and hours with your records of the support actually delivered. Check for duplicate entries.
Review the rate
Check the agreed rate and any applicable current NDIS pricing rules. Do not assume the maximum price is your agreed rate.
Review the support item
Make sure the description and item used reflect the support delivered. If unsure, clarify rather than guessing.
Match your records
Keep the invoice and supporting records organised so you can explain the entries if asked.
Official starting points · reviewed 2 November 2026NDIS: record keeping and invoice requirementsbusiness.gov.au: how to invoice